Prepayment Policy

At Greenside Dental, we are committed to providing a smooth, efficient, and high-quality experience for all patients. To support this, we operate a prepayment policy for treatment appointments.

Monthly Plan Patients

Patients registered on one of our memberships plans pay monthly for their routine care, including examinations and hygiene appointments covered within their plan.

Pay As You Go Patients

Patients who are not members of a practice plan are required to pay for routine appointments a minimum of 48 business hours prior to their appointment. Failure to make payment within this timeframe may result in the appointment being removed from the diary and offered to another patient.

To help patients manage their appointments, we aim to send payment reminder notifications approximately:

• 2 weeks prior to the appointment
• 1 week prior to the appointment
• 2 days prior to the appointment

However, patients remain responsible for attending appointments and ensuring payment is made within the required timeframe, regardless of whether reminders are received.

Treatment Appointments

All patients, including both plan patients and pay as you go patients, are required to make payment in full for treatment appointments at the time of booking, unless otherwise agreed by the practice.

Appointments that remain unpaid may be removed from the diary and offered to another patient.

Why We Require Prepayment

Our prepayment policy helps us to:

• Secure dedicated clinical time and resources for your treatment
• Reduce appointment delays and administrative processing time
• Ensure fairness and appointment availability for all patients
• Maintain the highest standards of service and patient care

By completing payment in advance, patients can attend their appointment knowing all financial arrangements have already been taken care of.

Payment Methods

We offer a range of convenient payment options, including:

• Credit card
• Debit card
• Bank transfer
• Cash

Our reception team is happy to assist with any payment queries or support required during the process.

Bank Transfer Details

Account Number: 86261760
Sort Code: 30-65-22
Reference: First 5 letters of surname + date of birth

Example: SMITH24051990

Financial Difficulties

We understand that unexpected financial circumstances can arise. If you are experiencing difficulties regarding payment, please contact our reception team on 01274 851582 as soon as possible. Where appropriate, we will do our best to discuss suitable arrangements before your appointment.

We appreciate your understanding and cooperation with this policy, which allows us to continue delivering excellent patient care and efficient appointment management.