Terms and Conditions Policy

Payment date is every month from the date you made the first payment. The date of payment cannot be changed once this has been set up without cancelling and restarting.

There are no joining fees or down payments required for the plan.

The payment amount per month which you have been recommended is:

• £11.50 per month; this includes 1 examination per year, 1 hygiene visit per year, all preventative advice and information, intra-oral X-rays where clinically necessary and all emergency consultations
• £20.25 per month; this includes 2 examinations per year, 2 hygiene visits per year, all preventative advice and information, intra-oral X-rays where clinically necessary and all emergency consultations.
• £32 per month; this includes 2 examinations per year, 4 hygiene visits per year, all preventative advice and information, intra-oral X-rays where clinically necessary and all emergency consultations.

Your plan is not active until the first payment has been taken – we also offer 12 monthly memberships which is 12 x the monthly plan payment

All plans are recommended by the dentist based on your maintenance needs and cannot be chosen.

Joining the practice plan allows you to budget for your included treatments by paying a set monthly fee. The additional benefits of the plan are only available while your subscription remains active and payments are up to date. If a payment fails, we will automatically attempt to collect it again to help you maintain your plan. Should the payment continue to fail, we will investigate the reason (please note that we only receive brief details, e.g. “blocked by bank” or “insufficient funds”) and contact you to advise on the next steps. All outstanding payments must be settled in order to remain on the plan. Any appointments attended during a period of failed payments will be chargeable at our standard pay-as-you-go rates.

The plan can be terminated at any point after the first 12 months in writing to info@greensidedentalcare.co.uk and must include reasoning behind why this is to be terminated. If you have any remaining treatment; this will not be discounted due to the plan being terminated. There are no exiting fees for leaving the practice plan after 12 months. Exiting the plan before 12 months will result in an exit fee of £100 and any discount issued to be repaid.

You will not be entitled to a refund for the payment plan.

We aim to send out dental reminders for routine treatment but is the responsibility of the patient to ensure they are booking in their appointments. We always recommend booking your 3, 6 or 12 monthly examinations/hygiene visits after you have been seen with the reception team. This is to ensure you have the appointment secured in the diary.

Addition to what is included under T&C’s point 2 the payment plan benefits are:

• All treatment planning for future dental needs including study models
• 10% reduction of any laboratory-based treatments e.g., crowns and bridgework
• 10% reduction of fillings and endodontic treatment.
• 10% reduction off any other dental work e.g., extractions
• Free antibiotics when required
• 25% discount off all sundry items e.g., toothbrushes
• Children registered with NHS can be seen during private clinics with parent(s)
• Advanced booking and courtesy reminder for examination appointments

Please note there is no discount on Implant or Invisalign or hygiene treatment.

Patients who choose £20.25 plan but was recommended a £32 per month and experience multiple gum-related emergencies may be advised that these are due to reduced periodontal maintenance. Further emergency appointments in such cases may not be covered under the plan and may incur pay-as-you-go fees.

There may be a fee increase annually; you will be notified 1 month before this will be implemented.

It is the patient’s responsibility to ensure the plan is paid on a monthly basis in order to avoid being removed from the plan. It is the patient’s responsibility to ensure they keep up to appointments and ensuring they attend appointments.

If you fail to attend your examination and/or hygiene appointment (as included in the plan outlined in T&C point 2), a pay-as-you-go fee will apply in order to rebook. Alternatively, you may wait until your next routine appointment, typically due in six months. This charge is applied because dedicated clinical time was reserved for you but not attended.

We require a minimum of 48 business hours’ notice for any appointment cancellations. This allows our reception team adequate time to offer the appointment to another patient. Cancellations made with less than 48 hours’ notice, without a valid reason, will be chargeable. The charge applied will depend on the type of appointment booked and the length of time reserved in the diary. This policy applies to all appointments, including those covered by the plan.

Patients who choose £20.25 plan but was recommended a £32 per month and experience multiple gum-related emergencies may be advised that these are due to reduced periodontal maintenance. Further emergency appointments in such cases may not be covered under the plan and may incur pay-as-you-go fees.

All details given are imputed on a secured website in order for the plan to be set up. All banking details are scanned on to your clinician notes and destroyed. All information held is held in confidence and inline with GDPR legislations.